Store Policies
Welcome to our world where we create beautiful, unique, meaningful jewelry and offer an amazing customer experience. We have sustainability and supplier responsibility in our hearts, and the intent to make a positive impact in the world – one gemstone at a time. When visiting and shopping here at Debra Navarro & Co, we all agree to the house rules. They are documented here to avoid confusion.
Get busy finding that perfect piece of jewelry that is calling your name! Can’t find it? We’ll make it for you. Set up a free consultation for your custom design!
PAYMENT
We accept a myriad of payment methods at Debra Navarro & Co:
- Credit Card
- PayPal
- Wire Transfer & Cashier’s Check – use our contact form or email smiles@debranavarro.com for details!
SHIPPING POLICY
Debra Navarro & Co is happy to ship your new jewelry via express service for FREE! Once your order ships, you will receive an email from us providing a tracking number and expected delivery date. All shipments are insured at full dollar value. Signature is required for all deliveries.
RETURNS
Returns are FREE at Debra Navarro & Co. Your purchase is eligible for return for 14 days after shipment. Don’t worry – no restocking fees here. Simply use the form below or email us at smiles@debranavarro.com to request a return. Be sure to include your order number and the reason for return. We’ll provide you a pre-paid mailing label!
**No returns on custom designs or sale items.
CUSTOM DESIGNS
Working with our customers to create their unique piece of jewelry is one of our favorite things to do. First, you will enjoy a free consultation with Debra to discuss ideas and for her sketch the design. When possible, we’ll create a CAD for you to review and approve the design. If the piece is hand-carved in wax, you’ll get to approve that too! Once you approve, we are able to provide a cost estimate. Before going into production on your one-of-a-kind design, we require a 50% deposit.
**No returns on custom designs.
REPAIRS / DAMAGES
If your jewelry is in need of repair, please contact us using the form below. We’re happy to assist. Customers are responsible for shipping costs.
If your package/product is damaged in any way upon receipt, please contact us immediately using the form here. Please include your order number. Debra Navarro & Co uses Jeweler’s Mutual Shipping Solutions for an insured delivery. Your investment is protected!
JEWELRY INSURANCE
Debra Navarro does not offer an insurance product, but we are users and recommenders of Jeweler’s Mutual for your personal jewelry insurance needs.
PRICE PROTECTION
In the event the price of your purchased product drops within 14 days of your purchase, Debra Navarro & Co will refund the difference.
COMPARISON ORDERS
Debra Navarro & Co does not allow multiple pieces to be purchased for comparison with the intent of returning those not selected.
If you are interested in building a relationship to be a reseller or consignment partner, email smiles@debranavarro.com
CONTENT
The content, graphics, photos, logos, designs and other files are the proprietary property of Debra Navarro and Co. You may not use the content for commercial or non-commercial purposes without expressed, written consent from Debra Navarro & Co. In the event there is a stock photo used somewhere on our site, we’ve purchased the appropriate license to use it – just as you should!
SUPPLIER RESPONSIBILITY
At the core of our business is a desire to advance responsibility and transparency in the jewelry industry while creating beautiful, fine jewelry. We strive to make informed choices with every step of our supply chain. Debra Navarro & Co works with suppliers who provide natural diamond origin documentation and also give back to mining communities through Gem Legacy, 501(c)3.
QUESTIONS/COMMENTS
If you have any specific questions about Debra Navarro & Co’s store policies or our privacy agreement, please contact us using the form below, email directly to smiles@debranavarro.com or at:
NAV Jewelry Works, LLC
1223 N Rock Rd, Suite E 100
Wichita, KS 67206-3863
Updated 4/7/25
